Refund policy

At Momina Nawab, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return or exchange if:

  • Item is damaged or defective
  • Wrong item received
  • Size issue (only if exchange is available)

Conditions:

  • Item must be unused, unwashed, and in original condition
  • All tags and packaging must be intact
  • Return request must be made within 3 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or worn items
  • Items without tags or original packaging
  • Sale or discounted items (unless damaged)

3. Exchange Policy

  • Exchanges are subject to product availability
  • Customers may need to pay delivery charges for exchange
  • Only one-time exchange allowed per order

4. Refund Policy

  • Refunds are only applicable in case of:
    • Damaged product
    • Wrong item delivered
  • Refund will be processed after inspection of the returned item
  • Refunds are usually issued via:
    • Bank transfer
    • EasyPaisa / JazzCash
  • Processing time: 5–7 working days

5. Return Process

To request a return:

  1. Contact us within 3 days of delivery
  2. Share your:
    • Order number
    • Product pictures (if damaged)
  3. Our team will guide you through the return process

6. Shipping Charges

  • Original delivery charges are non-refundable
  • Return shipping cost may be paid by the customer (unless product is faulty)